From conversationto action.
Sphura captures customer conversations, understands what happened, and turns every call into intelligence your team can actually use.
Every conversationstarts here.
Your team uses the Sphura app during customer calls. The conversation is securely captured without changing how the person speaks with the customer.
Daniel Reyes
Real Estate Lead
00:04:12
Call duration
Recording securely
The call ends.The intelligence begins.
Sphura converts the conversation into structured intelligence automatically — intent, important points, objections, outcomes, agent mistakes and next actions — without managers listening to recordings or reading entire transcripts.
Conversation
We’re looking for a 3 BHK around Whitefield.
Budget is around ₹1.2–1.5 Cr.
We can visit this weekend.
Sphura understands
Structured intelligence
ExtractedNext Action
Schedule site visit
What your managerssee next.
Sphura doesn’t stop at summaries. It shows managers what needs attention across every conversation.
124
Calls analysed
19
Follow-ups due
8
Opportunities detected
5
Calls need attention
Recent calls
Daniel Reyes
Real Estate
Schedule site visit
Priya Nair
Automotive
Confirm test drive
Rahul Mehta
Insurance
Agent mistake·Objection not fully handled
Share revised options
See what would normally get missed
Customer requested a callback tomorrow.
Recommended action
Assign advisor follow-up
Pricing concern appeared twice and wasn’t resolved.
Recommended action
Share alternate plan options
Agent didn’t explore financing after the customer mentioned it.
Recommended action
Discuss financing eligibility
Customer asked about timeline; no clear answer was given.
Recommended action
Follow up with timeline details
Knowing what happened is onlyuseful if your team acts on it.
Prioritize high-intent opportunities.
Identify missed follow-ups and coaching opportunities.
Understand customer patterns across the organization.
Questions, answered.Straight, no filler.
- What happens after Sphura records a customer call?
- After the call ends, Sphura analyzes the recording and extracts structured intelligence — customer intent, important points, objections, the call outcome, customer questions, agent mistakes, follow-up requirements, opportunity signals, and a recommended next action — without managers listening to recordings or reading full transcripts.
- Does Sphura analyze calls live?
- No. Sphura records the conversation during the call and processes it afterward. Intelligence is generated after the call ends, not while the conversation is happening.
- How can managers use Sphura?
- Managers get visibility into every call without listening to recordings — who needs attention, which follow-ups are slipping, which opportunities were missed, and what coaching to give — with a recommended next action for each call.
- How does Sphura identify agent mistakes?
- After the call, Sphura reviews the recording and flags what was missed or mishandled as an Agent Mistake. A manager may then turn that into a Coaching Opportunity — Sphura detects the mistake; the manager decides how to coach.
- What is a recommended next action?
- For each analyzed call, Sphura surfaces one recommended next action — the single most useful step to take, such as scheduling a follow-up, resolving an objection, or escalating an opportunity — so managers act instead of re-listening.
- Which industries can use Sphura?
- Real Estate, Automotive, Insurance, Education, Financial Services, and B2B Sales — any team that depends on customer conversations.
Your customer conversationsalready contain the answers.
Sphura helps your team capture them, understand them and act on them.
Built for teams that depend on customer conversations.